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Built for Schools
Streamline requests, resolve issues faster, and keep your district connected all from one intuitive dashboard that saves time and simplifies support.
- Today’s school districts rely on technology more than ever from classroom devices to digital learning systems.
- Yet managing service requests, incidents, and IT assets across multiple schools can be complex and time-consuming.
- ITSM by Hexalytics brings clarity and control to district technology operations.
- It unifies every request, device, and workflow into one intuitive dashboard enhanced with smart search capabilities and real-time visibility.
Across the District
Centralized Service Desk
Manage all IT requests, incidents, and tickets in one place. Staff can easily log issues, track status, and communicate with IT teams without switching platforms.
Smart User Portal
Designed for simplicity, the end-user view gives staff and teachers an intuitive way to report issues, submit requests, and monitor ticket status. Each user has a personalized “My Tickets” section showing open, in-progress, and resolved requests making IT communication effortless.
Unified Ticket Management
Hexalytics ITSM centralizes all incident reports and service requests in one easy-to-navigate dashboard. Whether it’s a lost password, network issue, or a device request, users can quickly log tickets, track their progress, and view updates in real time ensuring transparency and accountability across the district.
Technician Workbench
For IT teams, Hexalytics ITSM provides a powerful technician dashboard that organizes tickets by category, team, and priority. Technicians can view all assigned tasks, track pending and resolved issues, and manage workloads efficiently with built-in metrics and performance summaries.
Integration with Asset Fusion
ITSM integrates natively with Hexalytics Asset Fusion, connecting every service ticket to its associated asset. Whether it’s a laptop, projector, or network device, IT teams gain full visibility into its history, warranty, and usage — enabling faster, data-driven troubleshooting
Improved Response Times
Automate routine tasks and focus on high-priority issues.
Improved Response Times
Automate routine tasks and focus on high-priority issues.
Smarter Resource Management
Balance workloads and track performance metrics easily.
Smarter Resource Management
Balance workloads and track performance metrics easily.
Transparency & Accountability
Every request and resolution is visible in real time.
Transparency & Accountability
Every request and resolution is visible in real time.
Reduced Downtime
Identify and address recurring problems faster with
AI-driven insights.
Reduced Downtime
Identify and address recurring problems faster with
AI-driven insights.
Connected Ecosystem
Integrates seamlessly with Hexalytics’ Asset Fusion and strategic dashboards for unified IT and operational visibility.
Connected Ecosystem
Integrates seamlessly with Hexalytics’ Asset Fusion and strategic dashboards for unified IT and operational visibility.
FAQs
Plan That Works
In just 30 minutes, discover how a live district dashboard can turn your strategic plan into action.
